Process improvement involves a review and analyzation of your organization's systems to identify core operational issues in effort to establish more effective systems and practices. The evaluation and improvement process is meant to identify roadblocks and help identify proven solutions.
After assessing your organization's processes and current program operations, recommendations are made to develop greater efficiency. The project is managed to update your SOP’s (Standard Operating Procedures), implement recommended solutions, and measure and track performance.
Examples of relevant services include (but are not limited to):
- Program Evaluation & Development
- Data Collection & CRM Management
- Volunteer Management & Engagement Planning
Program Evaluation & DevelopmentThe purpose of program evaluation is to first clarify assumptions through specific evaluation procedures, identify specific issues, and identify and implement proven and innovative solutions. The outcome is the enhancement of current processes to produce more effective results.
Data Collection & CRM ManagementThe Data Collection & CRM Management starts with an assessment of your organization’s data processes: data collection, client onboarding, data entry, and data management. Upon identifying specific issues and solutions, recommendations are provided to improve the current systems and strategies and to develop a more efficient process. This process prepares the organization for successful program reporting, to better analyze outcomes, guide strategy sessions, and generate funding support.
Volunteer Management & Engagement PlanningReviewing your current volunteer program plan, methods, and strategy means also reviewing your organization's technology systems and methods of continual improvement. This includes marketing, onboarding, staff and volunteer training on volunteer program systems, and volunteer retention.